Terms and Conditions

Welcome True Balance Wellness (https://www.truebalancewellness.com.au). By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agree to these Terms and Conditions, including our privacy practices.

2. Personal Data Collection and Use

When you leave comments on our site, we collect the information you provide in the comments form, along with your IP address and browser details, to help detect spam.

3. Refund Policy

All sales for healing sessions are final. We do not offer refunds or exchanges for any booked sessions.
If you accidentally book multiple sessions, please notify us within 24 hours to request a refund for the extra bookings.
We make no guarantees or promises regarding healing outcomes. Refunds based on dissatisfaction with results will not be granted.

4. Cookies and Data Storage

We use cookies to improve your experience, remember your preferences, and manage your session. Cookie retention times vary as explained in our cookie policy.
Comments and their metadata are stored indefinitely to support comment follow-up and approval.
Registered users’ personal information is stored in their profiles and can be updated or deleted at any time, except for the username, which cannot be changed.

5. Embedded Content

Our website may contain embedded content from other sites (e.g., videos, articles). These external sources may collect data, use cookies, or track your interaction in the same way as if you visited them directly.

6. Data Sharing and Retention

We do not share your personal data with third parties unless necessary to provide services or if required by law.
Data retention periods depend on the type of information and are explained in the relevant sections above.

7. Your Rights Regarding Your Data

If you have an account or have left comments, you can request a copy of the personal data we hold about you.
You may also request that we delete your personal data, except where we are required to retain it for legal or administrative reasons.

8. Automated Spam Detection

Comments and submissions on this site may be checked using automated spam detection tools to ensure site security and quality.

9. Changes to These Terms

We reserve the right to update or change these Terms and Conditions at any time. Continued use of the website after changes means you accept the revised terms.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us via the contact details on our website.

By continuing to use True Balance Wellness, you acknowledge that you have read and agree to these Terms and Conditions.